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SALES & RETURN POLICY:

STORAGE : Display candy in a cool, dry place – away from direct sunlight and humidity.
Candy may become cloudy and lose its clarity.

RETURN:
All sales are final. No returns. No exchanges.

DAMAGES:
All claims must be submitted within 5 days of receipt of the order, as determined by UPS tracking information. Please email customerservice@twinklecandy.com to request a Return Authorization Number (RA#). Your RA# along with instructions will be emailed to you within 2~3 business days. Write the RA# on the package and send back. Customer is responsible for return shipping charges. Returns will only be accepted with RA#. All packages without RA# will be refused. Twinkle Candy cannot be responsible for packages not received.

ORDERS CANCELLATIONS:
If your order is being processed, cancellations may be subject to a twenty percent (20%) restocking fee.

REFUSAL OF PACKAGE:
You will be responsible for the original and return shipping costs and a twenty percent (20%) restocking fee for all refused orders.

INCORRECT SHIPPING ADDRESS:
The following terms and conditions apply for providing incorrect or incomplete shipping addresses:
The customer will be responsible for the original and return shipping costs and subject to a twenty percent (20%) restocking fee if orders are returned in good condition.
The customer may not receive a refund if the returned package contents are damaged or if the package is lost.
If the order is in transit and the customer requests an address correction or to be routed to a different location, the customer will be charged $15 per package/box (this is a direct fee Twinkle Candy is charged from the carrier)

INCORRECTLY ORDERED ITEMS:
If you ordered the incorrect item, please advise customerservice@twinklecandy.com of the error right away.
If your order is being processed, cancellations may be subject to a twenty percent (20%) restocking fee.
If the package is in the customer’s possession, the product must be returned to receive a credit, at customer’s expense by carrier of your choice, and must be in the same condition as it was received. If you would like us to provide a call tag, there is a non-refundable ten ($10) dollar fee for this service. All returns caused by customer error may be subject to a twenty (20) percent restocking fee. We are unable to issue credit for original shipping charges. It is the customer’s responsibility to ensure a safe return of the package. Customer assumes all risk of loss or damage to return packages.

SPECIAL/CUSTOM ORDERS:
All sales are final. No returns. No exchanges

MISSING ITEMS:
If there is a discrepancy or a missing item on your order, a claim must be submitted within two (2) business days of receipt as determined by UPS tracking information. We will compare items ordered as well as physical weight of the package and issue a credit accordingly.

ORDERS WITH INCORRECT MERCHANDISE:
If you receive an incorrect item, a claim must be submitted within two (2) business days of receipt as determined by UPS tracking information. A call tag will be issued for the item to be picked up by UPS. We will issue a credit or ship the correct item which is up to the discretion of the customer. All claims will be handled in a timely manner.

GOVERNING LAW AND JURISDICTION :
Any disputes arising out of or related to the sales transaction shall be governed by the laws of the State of California. Customer consents to the exclusive jurisdiction and venue of the State Courts of the State of California, Los Angeles County.